The incident has spotlighted the common practice of overbooking and bumping passengers from flights, which airlines rely upon to avoid losing money on seats left empty by no-show passengers.
An officer tells Dao that they will be forced to drag him off the plane.
One of the officers involved in Dao's forcible removal has been placed on paid administrative duty pending an investigation leave, according to the Chicago Department of Aviation.
The public expressing outrage over the viral United Airlines video has prompted the CEO to take to the airwaves to apologize a second time. However, in an internal letter to the company, Munoz had earlier accused the doctor of being "disruptive and belligerent". The chief executive added that the company would review its policies on dealing with overbooked flights and its partnerships with airport authorities and police.
They lawyers and a relative of Dao plan to talk to the media Thursday.
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He was the only passenger removed from the plane, who was later permitted to board again. "I have committed to our customers and our employees that we are going to fix what's broken so this never happens again", said Munoz.
Still, United Airlines' CEO Oscar Munoz called the incident "truly horrific" and noted to employees that "no one should ever be treated this way". "My first reaction to most issues is to get the facts and circumstances", Munoz pivoted. Then, a side-scandal ensued suggesting the paper had identified and smeared the wrong Dr. David Dao. That is not who our family at United is, and he saw us at a bad moment.
Munoz says that he reached out to Dao to apologize but has been unable to reach him.
He said the family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received". "We don't kick our passengers out", the picture reads in a jibe at United Airlines. They picked four people at random but a passenger in his late 60s, refused. Another video showed the clearly-disturbed man back on the plane, with blood around his mouth and repeating, "Just kill me".
Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?"